Terms of Service

Last updated: April 5, 2026

OVERVIEW

Welcome to Heart Notes. The terms "we", "us" and "our" refer to Heart Notes. Heart Notes operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Heart Notes is powered by Shopify, which enables us to provide the Services to you.

By visiting or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy.

Section 1 – Access and Account

By using our Services, you confirm that you are at least 18 years old or the legal age of majority in your country of residence. You agree to provide accurate and complete information when making purchases and to keep your account details secure.

Section 2 – Our Products

We aim to display products as accurately as possible. However, colours and appearance may vary depending on your device. We reserve the right to modify or discontinue products at any time.

Section 3 – Orders & Cancellations

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.

Right to Cancel: In accordance with UK law, you have the right to cancel your order within 14 days of receiving your goods for any reason.

Refunds and returns are governed by our full Refund Policy: heartnotes.co.uk

Section 4 – Prices and Billing

All prices are subject to change without notice. Prices displayed do not include shipping or import charges unless stated. Heart Notes is not currently VAT registered, therefore VAT is not charged. You agree to provide valid payment details. We accept payments via Debit/Credit cards and PayPal.

Section 5 – Shipping and Delivery

All orders are shipped from the United Kingdom. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs or factors outside our control.

Risk and Title: For consumer purchases, the risk of loss or damage to the goods passes to you only when the goods have been delivered to the physical address provided in your order.

Section 6 – Intellectual Property

All content on this website is either owned by Heart Notes or its licensors/suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without permission.

Section 7 – Optional Tools

We may provide access to third-party tools. These are provided "as is" and we are not responsible for their functionality or performance.

Section 8 – Third-Party Links

We are not responsible for third-party websites or services linked on our site. Use them at your own risk.

Section 9 – Relationship with Shopify

Heart Notes is powered by Shopify. However, all purchases are made directly with Heart Notes. Shopify is not responsible for any transactions, losses, or issues related to your purchases.

Section 10 – Privacy Policy

We process your personal data in accordance with UK GDPR and data protection laws. Our Privacy Policy explains how your information is collected and used. By using our Services, you agree to this processing.

Section 11 – Feedback

Any feedback you provide may be used by us without restriction or compensation.

Section 12 – Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time.

Section 13 – Prohibited Uses

You agree not to use the Services for unlawful purposes or to harm the website, business, or other users.

Section 14 – Agents

Automated tools or bots must not access or interact with the Services in a misleading or unauthorised way.

Section 15 – Termination

We may suspend or terminate access to our Services at any time without notice.

Section 16 – Disclaimer of Warranties

All products and services are provided "as is" and "as available" for your use.

Statutory Rights: Nothing in these Terms of Service excludes, restricts, or modifies your statutory rights under the UK Consumer Rights Act 2015, including your right to receive goods that are of satisfactory quality, fit for purpose, and as described.

Section 17 – Limitation of Liability

To the fullest extent permitted by law, Heart Notes shall not be liable for any injury, loss, or claim arising from your use of the service.

Note: We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or for fraud.

Section 18 – Indemnification

You agree to indemnify and hold harmless Heart Notes from any claims arising from your use of the Services.

Section 19 – Severability

If any provision is found invalid, the remainder of the Terms will still apply.

Section 20 – Entire Agreement

These Terms constitute the entire agreement between you and Heart Notes.

Section 21 – Assignment

We may transfer our rights under these Terms. You may not transfer yours without consent.

Section 22 – Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.

Section 23 – Changes to Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

Section 24 – Contact Information

Trading Name: Heart Notes
Email: Hello.Heartnotes@gmail.com
For our full trading address, please contact us at the email address above.