Home Fragrances FAQ

Ultrasonic (electric) diffusers use water and vibrations to create a fine mist for a powerful, adjustable scent. Reed diffusers are passive, using natural reeds to soak up and release oil slowly for a constant, subtle background fragrance without electricity.

A standard 100ml reed diffuser typically lasts between 4 to 12 weeks depending on room temperature, airflow, and how many reeds you use.

For a fresh boost of fragrance, we recommend flipping your reeds once a week. If you want a more subtle scent, flip them less often.

We recommend using fresh reeds for every new scent or refill. Old reeds become clogged with the previous oil, which can prevent the new fragrance from diffusing properly.

Place it in high-traffic areas (like a hallway or near a doorway) where air movement helps circulate the scent. Avoid placing them near radiators, as heat can make the oil evaporate too quickly.

Essential oils are 100% natural plant extracts used for aromatherapy benefits. Fragrance oils are lab-crafted to create complex, long-lasting scents (like Fresh Linen or Cupcake) that don't exist in nature.

Yes, but always check your diffuser's manual. Most ultrasonic models work perfectly with 5–10 drops of fragrance oil mixed with water.

No. Our oils are highly concentrated and should never be applied neat to the skin. They are designed for home fragrancing only.

This is known as a cold sniff. Some oils need to be warmed or diffused to release their full heart and base notes. Don't worry if it smells light in the bottle — the scent will bloom once in use.

When stored in a cool, dark place, most essential oils last up to 2 years, while fragrance oils can last up to 5 years.

These are fragranced salt crystals. Unlike wax melts, they do not melt into a liquid — they stay as dry crystals and release scent when heated, making them much easier to clean up.

Simply add 1–2 teaspoons to the well of your burner (no water needed). Light a tea light underneath, and the salt will release its aroma.

You will notice the colour begins to fade and the scent weakens. Once the fragrance is gone, just let them cool and tip the dry salt into the bin.

Typically, one wax melt provides 4 to 10 hours of fragrance. You can continue to re-melt it until the scent has completely evaporated.

Wait until the wax is slightly warm (but not liquid) and it should pop out in one piece. Alternatively, soak up the liquid wax with a couple of cotton wool balls.

We recommend using all home fragrances with caution around pets. Ensure your room is well-ventilated and never leave a burner or diffuser in a small, enclosed space with an animal.

CLP is a legal requirement that lists any potential allergens in a fragrance. It ensures you have all the safety information you need to use the product confidently in your home.

Yes, provided your model has an auto-shutoff feature that triggers when the water runs out. Most of our models include this for your peace of mind.

To prevent oil buildup and bacteria, we recommend a quick wipe-down after every use and a deep clean with a little white vinegar every two weeks.

This is usually not smoke, but vapour — the fragrance oil evaporating into the air. However, if the wick of your burner is too large or the flame is too high, it may be actual smoke; in that case, switch to a smaller tea light.